Refund policy

Returns, Repairs & Cancellations

As all Rupert Bevan Collection pieces and Bespoke Commissions are made to order, we do not accept returns or offer refunds.

The Buyer must inspect the Goods upon delivery and notify the Company in writing of any damage, defects or shortages within 5 business days of delivery. Failure to do so may affect the Buyer's entitlement to a remedy, except where prohibited by applicable law.

If the Goods are found to be damaged or defective, the Company's sole obligation shall be, at its option, to repair the Goods, replace the Goods, or refund the amount paid for the affected Goods.

An order may be cancelled within 5 business days of the invoice date. In the event of cancellation, the Company reserves the right to retain any deposit paid to cover costs incurred in connection with the order.